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@@ -340,13 +340,14 @@ class DialogueManager:
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# 发送告警
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self._send_human_intervention_alert()
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- def _send_human_intervention_alert(self) -> None:
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+ def _send_human_intervention_alert(self, reason: Optional[str] = None) -> None:
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time_str = datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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alert_message = f"""
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人工介入告警
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员工: {self.staff_profile.get("agent_name", "未知")}[{self.staff_id}]
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用户: {self.user_profile.get("nickname", "未知")}[{self.user_id}]
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时间: {time_str}
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+ 原因：{reason if reason else "未知"}
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最近对话:"""
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alert_message = textwrap.dedent(alert_message)
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@@ -376,9 +377,10 @@ class DialogueManager:
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:return:
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"""
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if '<人工介入>' in llm_response:
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- logger.warning(f'staff[{self.staff_id}], user[{self.user_id}]: human intervention triggered')
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+ reason = llm_response.replace('<人工介入>', '')
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+ logger.warning(f'staff[{self.staff_id}], user[{self.user_id}]: human intervention triggered, reason: {reason}')
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self.do_state_change(DialogueState.HUMAN_INTERVENTION)
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- self._send_human_intervention_alert()
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+ self._send_human_intervention_alert(reason)
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return None
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"""根据当前状态处理LLM响应，如果处于人工介入状态则返回None"""
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StrayWarrior