Merge branch 'feature/luojunhui-20250514-server' into feature/202520-luojunhui-develop

pqai_agent/user_manager.py

@@ -30,7 +30,7 @@ class UserManager(abc.ABC):
 
     @abc.abstractmethod
     def get_staff_profile(self, staff_id) -> Dict:
-        #FIXME(zhoutian): 重新设计用户和员工数据管理模型
+        # FIXME(zhoutian): 重新设计用户和员工数据管理模型
         pass
 
     @staticmethod
@@ -42,7 +42,7 @@ class UserManager(abc.ABC):
             "preferred_nickname": "",
             "gender": "未知",
             "age": 0,
-            "region": '',
+            "region": "",
             "interests": [],
             "family_members": {},
             "health_conditions": [],
@@ -51,13 +51,13 @@ class UserManager(abc.ABC):
                 "medication": True,
                 "health": True,
                 "weather": True,
-                "news": False
+                "news": False,
             },
             "interaction_style": "standard",  # standard, verbose, concise
             "interaction_frequency": "medium",  # low, medium, high
             "last_topics": [],
             "created_at": int(time.time() * 1000),
-            "human_intervention_history": []
+            "human_intervention_history": [],
         }
         for key, value in kwargs.items():
             if key in default_profile:
@@ -67,6 +67,7 @@ class UserManager(abc.ABC):
     def list_users(self, **kwargs) -> List[Dict]:
         pass
 
+
 class UserRelationManager(abc.ABC):
     @abc.abstractmethod
     def list_staffs(self):
@@ -88,6 +89,7 @@ class UserRelationManager(abc.ABC):
     def stop_user_daily_push(self, user_id: str) -> bool:
         pass
 
+
 class LocalUserManager(UserManager):
     def get_user_profile(self, user_id) -> Dict:
         """加载用户个人资料，如不存在则创建默认资料。主要用于本地调试"""
@@ -98,7 +100,9 @@ class LocalUserManager(UserManager):
             entry_added = False
             for key, value in default_profile.items():
                 if key not in profile:
-                    logger.debug(f"user[{user_id}] add profile key[{key}] value[{value}]")
+                    logger.debug(
+                        f"user[{user_id}] add profile key[{key}] value[{value}]"
+                    )
                     profile[key] = value
                     entry_added = True
             if entry_added:
@@ -117,9 +121,9 @@ class LocalUserManager(UserManager):
 
     def list_all_users(self):
         user_ids = []
-        for root, dirs, files in os.walk('../user_profiles/'):
+        for root, dirs, files in os.walk("../user_profiles/"):
             for file in files:
-                if file.endswith('.json'):
+                if file.endswith(".json"):
                     user_ids.append(os.path.splitext(file)[0])
         return user_ids
 
@@ -138,8 +142,11 @@ class LocalUserManager(UserManager):
     def list_users(self, **kwargs) -> List[Dict]:
         pass
 
+
 class MySQLUserManager(UserManager):
-    PROFILE_EXCLUDE_ITEMS = ['avatar', ]
+    PROFILE_EXCLUDE_ITEMS = [
+        "avatar",
+    ]
 
     def __init__(self, db_config, table_name, staff_table):
         self.db = MySQLManager(db_config)
@@ -147,22 +154,26 @@ class MySQLUserManager(UserManager):
         self.staff_table = staff_table
 
     def get_user_profile(self, user_id) -> Dict:
-        sql = f"SELECT name, wxid, profile_data_v1, gender, iconurl as avatar" \
-              f" FROM {self.table_name} WHERE third_party_user_id = {user_id}"
+        sql = (
+            f"SELECT name, wxid, profile_data_v1, gender, iconurl as avatar"
+            f" FROM {self.table_name} WHERE third_party_user_id = {user_id}"
+        )
         data = self.db.select(sql, pymysql.cursors.DictCursor)
         if not data:
             logger.error(f"user[{user_id}] not found")
             return {}
         data = data[0]
-        gender_map = {0: '未知', 1: '男', 2: '女', None: '未知'}
-        gender = gender_map[data['gender']]
-        default_profile = self.get_default_profile(nickname=data['name'], gender=gender, avatar=data['avatar'])
-        if not data['profile_data_v1']:
+        gender_map = {0: "未知", 1: "男", 2: "女", None: "未知"}
+        gender = gender_map[data["gender"]]
+        default_profile = self.get_default_profile(
+            nickname=data["name"], gender=gender, avatar=data["avatar"]
+        )
+        if not data["profile_data_v1"]:
             logger.warning(f"user[{user_id}] profile not found, create a default one")
             self.save_user_profile(user_id, default_profile)
             return default_profile
         else:
-            profile = json.loads(data['profile_data_v1'])
+            profile = json.loads(data["profile_data_v1"])
             # 资料条目有增加时，需合并更新
             entry_added = False
             for key, value in default_profile.items():
@@ -177,7 +188,7 @@ class MySQLUserManager(UserManager):
     def save_user_profile(self, user_id, profile: Dict) -> None:
         if not user_id:
             raise Exception("Invalid user_id: {}".format(user_id))
-        if configs.get().get('debug_flags', {}).get('disable_database_write', False):
+        if configs.get().get("debug_flags", {}).get("disable_database_write", False):
             return
         profile = profile.copy()
         for name in self.PROFILE_EXCLUDE_ITEMS:
@@ -188,7 +199,7 @@ class MySQLUserManager(UserManager):
     def list_all_users(self):
         sql = f"SELECT third_party_user_id FROM {self.table_name}"
         data = self.db.select(sql, pymysql.cursors.DictCursor)
-        return [user['third_party_user_id'] for user in data]
+        return [user["third_party_user_id"] for user in data]
 
     def get_staff_profile(self, staff_id) -> Dict:
         if not self.staff_table:
@@ -196,42 +207,48 @@ class MySQLUserManager(UserManager):
         return self.get_staff_profile_v3(staff_id)
 
     def get_staff_profile_v1(self, staff_id) -> Dict:
-        sql = f"SELECT agent_name, agent_gender, agent_age, agent_region, agent_profile " \
-              f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        sql = (
+            f"SELECT agent_name, agent_gender, agent_age, agent_region, agent_profile "
+            f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        )
         data = self.db.select(sql, pymysql.cursors.DictCursor)
         if not data:
             logger.error(f"staff[{staff_id}] not found")
             return {}
         profile = data[0]
         # 转换性别格式
-        gender_map = {0: '未知', 1: '男', 2: '女', None: '未知'}
-        profile['agent_gender'] = gender_map[profile['agent_gender']]
+        gender_map = {0: "未知", 1: "男", 2: "女", None: "未知"}
+        profile["agent_gender"] = gender_map[profile["agent_gender"]]
         return profile
 
     def get_staff_profile_v2(self, staff_id) -> Dict:
-        sql = f"SELECT agent_name as name, agent_gender as gender, agent_age as age, agent_region as region, agent_profile " \
-              f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        sql = (
+            f"SELECT agent_name as name, agent_gender as gender, agent_age as age, agent_region as region, agent_profile "
+            f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        )
         data = self.db.select(sql, pymysql.cursors.DictCursor)
         if not data:
             logger.error(f"staff[{staff_id}] not found")
             return {}
         profile = data[0]
         # 转换性别格式
-        gender_map = {0: '未知', 1: '男', 2: '女', None: '未知'}
-        profile['gender'] = gender_map[profile['gender']]
+        gender_map = {0: "未知", 1: "男", 2: "女", None: "未知"}
+        profile["gender"] = gender_map[profile["gender"]]
 
         # 合并JSON字段（新版本）数据
-        if profile['agent_profile']:
-            detail_profile = json.loads(profile['agent_profile'])
+        if profile["agent_profile"]:
+            detail_profile = json.loads(profile["agent_profile"])
             profile.update(detail_profile)
 
         # 去除原始字段
-        profile.pop('agent_profile', None)
+        profile.pop("agent_profile", None)
         return profile
 
     def get_staff_profile_v3(self, staff_id) -> Dict:
-        sql = f"SELECT agent_profile " \
-              f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        sql = (
+            f"SELECT agent_profile "
+            f"FROM {self.staff_table} WHERE third_party_user_id = '{staff_id}'"
+        )
         data = self.db.select(sql)
         if not data:
             logger.error(f"staff[{staff_id}] not found")
@@ -252,8 +269,8 @@ class MySQLUserManager(UserManager):
         self.db.execute(sql, (json.dumps(profile),))
 
     def list_users(self, **kwargs) -> List[Dict]:
-        user_union_id = kwargs.get('user_union_id', None)
-        user_name = kwargs.get('user_name', None)
+        user_union_id = kwargs.get("user_union_id", None)
+        user_name = kwargs.get("user_name", None)
         if not user_union_id and not user_name:
             raise Exception("user_union_id or user_name is required")
         sql = f"SELECT third_party_user_id, wxid, name, iconurl, gender FROM {self.table_name} WHERE 1=1 "
@@ -264,27 +281,316 @@ class MySQLUserManager(UserManager):
         data = self.db.select(sql, pymysql.cursors.DictCursor)
         return data
 
+    def get_staff_sessions(
+        self,
+        staff_id,
+        page_id: int = 1,
+        page_size: int = 10,
+        session_type: str = "default",
+    ) -> List[Dict]:
+        """
+        :param page_size:
+        :param page_id:
+        :param session_type:
+        :param staff_id:
+        :return:
+        """
+        match session_type:
+            case "active":
+                sql = f"""
+                    select staff_id, current_state, user_id
+                    from agent_state
+                    where staff_id = %s and update_timestamp >= DATE_SUB(NOW(), INTERVAL 2 HOUR)
+                    order by update_timestamp desc;
+                """
+            case "human_intervention":
+                sql = f"""
+                    select staff_id, current_state, user_id
+                    from agent_state
+                    where staff_id = %s and current_state = 5 order by update_timestamp desc;
+                """
+            case _:
+                sql = f"""
+                    select t1.staff_id, t1.current_state, t1.user_id, t2.name, t2.iconurl
+                    from agent_state t1 join third_party_user t2 
+                        on t1.user_id = t2.third_party_user_id
+                    where t1.staff_id = %s
+                    order by 
+                        IF(t1.current_state = 5, 0, 1),
+                        t1.update_timestamp desc
+                    limit {page_size + 1} offset {page_size * (page_id - 1)};
+                """
+
+        staff_sessions = self.db.select(
+            sql, cursor_type=pymysql.cursors.DictCursor, args=(staff_id,)
+        )
+        return staff_sessions
+
+    def get_staff_sessions_summary_v1(
+        self, staff_id, page_id: int, page_size: int, status: int
+    ) -> Dict:
+        """
+        :param status: staff status(0: unemployed, 1: employed)
+        :param staff_id: staff
+        :param page_id: page id
+        :param page_size: page size
+        :return:
+        :todo: 未使用 Mysql 连接池，每次查询均需要与 MySQL 建立连接，性能较低，需要优化
+        """
+        if not staff_id:
+            get_staff_query = f"""
+                select third_party_user_id, name from {self.staff_table} where status = %s
+                limit %s offset %s;
+            """
+            staff_id_list = self.db.select(
+                sql=get_staff_query,
+                cursor_type=pymysql.cursors.DictCursor,
+                args=(status, page_size + 1, (page_id - 1) * page_size),
+            )
+            if not staff_id_list:
+                return {}
+
+            if len(staff_id_list) > page_size:
+                has_next_page = True
+                next_page_id = page_id + 1
+                staff_id_list = staff_id_list[:page_size]
+            else:
+                has_next_page = False
+                next_page_id = None
+        else:
+            get_staff_query = f"""
+                select third_party_user_id, name from {self.staff_table} 
+                where status = %s and third_party_user_id = %s;
+            """
+            staff_id_list = self.db.select(
+                sql=get_staff_query,
+                cursor_type=pymysql.cursors.DictCursor,
+                args=(status, staff_id),
+            )
+            if not staff_id_list:
+                return {}
+            has_next_page = False
+            next_page_id = None
+        response_data = [
+            {
+                "staff_id": staff["third_party_user_id"],
+                "staff_name": staff["name"],
+                "active_sessions": len(
+                    self.get_staff_sessions(
+                        staff["third_party_user_id"], session_type="active"
+                    )
+                ),
+                "human_intervention_sessions": len(
+                    self.get_staff_sessions(
+                        staff["third_party_user_id"], session_type="human_intervention"
+                    )
+                ),
+            }
+            for staff in staff_id_list
+        ]
+        return {
+            "has_next_page": has_next_page,
+            "next_page_id": next_page_id,
+            "data": response_data,
+        }
+
+    def get_staff_session_list_v1(self, staff_id, page_id: int, page_size: int) -> Dict:
+        """
+        :param page_size:
+        :param page_id:
+        :param staff_id:
+        :return:
+        """
+        session_list = self.get_staff_sessions(staff_id, page_id, page_size)
+        if len(session_list) > page_size:
+            has_next_page = True
+            next_page_id = page_id + 1
+            session_list = session_list[:page_size]
+        else:
+            has_next_page = False
+            next_page_id = None
+        response_data = []
+        for session in session_list:
+            temp_obj = {}
+            user_id = session["user_id"]
+            room_id = ":".join(["private", staff_id, user_id])
+            select_query = f"""select content, max(sendtime) as max_timestamp from qywx_chat_history where roomid = %s;"""
+            last_message = self.db.select(
+                sql=select_query,
+                cursor_type=pymysql.cursors.DictCursor,
+                args=(room_id,),
+            )
+            if not last_message:
+                temp_obj["message"] = ""
+                temp_obj["timestamp"] = 0
+            else:
+                temp_obj["message"] = last_message[0]["content"]
+                temp_obj["timestamp"] = last_message[0]["max_timestamp"]
+            temp_obj["customer_id"] = user_id
+            temp_obj["customer_name"] = session["name"]
+            temp_obj["avatar"] = session["iconurl"]
+            response_data.append(temp_obj)
+        return {
+            "staff_id": staff_id,
+            "has_next_page": has_next_page,
+            "next_page_id": next_page_id,
+            "data": response_data,
+        }
+
+    def get_staff_list(self, page_id: int, page_size: int) -> Dict:
+        """
+        :param page_size:
+        :param page_id:
+        :return:
+        """
+        sql = f"""
+            select t1.third_party_user_id as staff_id, t1.name as staff_name, t2.iconurl as avatar
+            from qywx_employee t1 left join third_party_user t2
+            on t1.third_party_user_id = t2.third_party_user_id
+            limit %s offset %s;
+        """
+        staff_list = self.db.select(
+            sql=sql,
+            cursor_type=pymysql.cursors.DictCursor,
+            args=(page_size + 1, page_size * (page_id - 1)),
+        )
+        if len(staff_list) > page_size:
+            has_next_page = True
+            next_page_id = page_id + 1
+            staff_list = staff_list[:page_size]
+        else:
+            has_next_page = False
+            next_page_id = None
+        return {
+            "has_next_page": has_next_page,
+            "next_page": next_page_id,
+            "data": staff_list,
+        }
+
+    def get_conversation_list_v1(
+        self, staff_id: str, customer_id: str, page: Optional[int], page_size: int
+    ):
+        """
+        :param staff_id:
+        :param customer_id:
+        :param page: timestamp
+        :param page_size:
+        :return:
+        """
+        room_id = ":".join(["private", staff_id, customer_id])
+        if not page:
+            fetch_query = f"""
+                select t1.sender, t2.name, t1.sendtime, t1.content, t2.iconurl, t1.msg_type
+                from qywx_chat_history t1
+                join third_party_user t2 on t1.sender = t2.third_party_user_id
+                where roomid = %s
+                order by sendtime desc
+                limit %s;
+            """
+            messages = self.db.select(
+                sql=fetch_query,
+                cursor_type=pymysql.cursors.DictCursor,
+                args=(room_id, page_size + 1),
+            )
+        else:
+            fetch_query = f"""
+                select t1.sender, t2.name, t1.sendtime, t1.content, t2.iconurl, t1.msg_type
+                from qywx_chat_history t1
+                join third_party_user t2 on t1.sender = t2.third_party_user_id
+                where t1.roomid = %s and t1.sendtime <= %s
+                order by sendtime desc
+                limit %s;
+            """
+            messages = self.db.select(
+                sql=fetch_query,
+                cursor_type=pymysql.cursors.DictCursor,
+                args=(room_id, page, page_size + 1),
+            )
+        if messages:
+            if len(messages) > page_size:
+                has_next_page = True
+                next_page = messages[-1]["sendtime"]
+            else:
+                has_next_page = False
+                next_page = None
+            response_data = [
+                {
+                    "sender_id": message["sender"],
+                    "sender_name": message["name"],
+                    "avatar": message["iconurl"],
+                    "content": message["content"],
+                    "timestamp": message["sendtime"],
+                    "role": "customer" if message["sender"] == customer_id else "staff",
+                    "message_type": message["msg_type"],
+                }
+                for message in messages[ :page_size]
+            ]
+            return {
+                "staff_id": staff_id,
+                "customer_id": customer_id,
+                "has_next_page": has_next_page,
+                "next_page": next_page,
+                "data": response_data,
+            }
+        else:
+            has_next_page = False
+            next_page = None
+            return {
+                "staff_id": staff_id,
+                "customer_id": customer_id,
+                "has_next_page": has_next_page,
+                "next_page": next_page,
+                "data": [],
+            }
+
+
 class LocalUserRelationManager(UserRelationManager):
     def __init__(self):
         pass
 
     def list_staffs(self):
         return [
-            {"third_party_user_id": '1688855931724582', "name": "", "wxid": "ShengHuoLeQu", "agent_name": "小芳"}
+            {
+                "third_party_user_id": "1688855931724582",
+                "name": "",
+                "wxid": "ShengHuoLeQu",
+                "agent_name": "小芳",
+            }
         ]
 
     def list_users(self, staff_id: str, page: int = 1, page_size: int = 100):
         return []
 
     def list_staff_users(self, staff_id: str = None, tag_id: int = None):
-        user_ids = ['7881299453089278', '7881299453132630', '7881299454186909', '7881299455103430', '7881299455173476',
-                    '7881299456216398', '7881299457990953', '7881299461167644', '7881299463002136', '7881299464081604',
-                    '7881299465121735', '7881299465998082', '7881299466221881', '7881299467152300', '7881299470051791',
-                    '7881299470112816', '7881299471149567', '7881299471168030', '7881299471277650', '7881299473321703']
+        user_ids = [
+            "7881299453089278",
+            "7881299453132630",
+            "7881299454186909",
+            "7881299455103430",
+            "7881299455173476",
+            "7881299456216398",
+            "7881299457990953",
+            "7881299461167644",
+            "7881299463002136",
+            "7881299464081604",
+            "7881299465121735",
+            "7881299465998082",
+            "7881299466221881",
+            "7881299467152300",
+            "7881299470051791",
+            "7881299470112816",
+            "7881299471149567",
+            "7881299471168030",
+            "7881299471277650",
+            "7881299473321703",
+        ]
         user_ids = user_ids[:5]
         return [
             {"staff_id": "1688855931724582", "user_id": "7881299670930896"},
-            *[{"staff_id": "1688855931724582", "user_id": user_id} for user_id in user_ids]
+            *[
+                {"staff_id": "1688855931724582", "user_id": user_id}
+                for user_id in user_ids
+            ],
         ]
 
     def get_user_tags(self, user_id: str):
@@ -293,10 +599,18 @@ class LocalUserRelationManager(UserRelationManager):
     def stop_user_daily_push(self, user_id: str) -> bool:
         return True
 
+
 class MySQLUserRelationManager(UserRelationManager):
-    def __init__(self, agent_db_config, wecom_db_config,
-                 agent_staff_table, agent_user_table,
-                 staff_table, relation_table, user_table):
+    def __init__(
+        self,
+        agent_db_config,
+        wecom_db_config,
+        agent_staff_table,
+        agent_user_table,
+        staff_table,
+        relation_table,
+        user_table,
+    ):
         # FIXME(zhoutian): 因为现在数据库表不统一，需要从两个库读取
         self.agent_db = MySQLManager(agent_db_config)
         self.wecom_db = MySQLManager(wecom_db_config)
@@ -323,19 +637,19 @@ class MySQLUserRelationManager(UserRelationManager):
             return []
         ret = []
         for agent_staff in agent_staff_data:
-            wxid = agent_staff['wxid']
+            wxid = agent_staff["wxid"]
             sql = f"SELECT id FROM {self.staff_table} WHERE carrier_id = '{wxid}'"
             staff_data = self.wecom_db.select(sql, pymysql.cursors.DictCursor)
             if not staff_data:
                 logger.error(f"staff[{wxid}] not found in wecom database")
                 continue
-            staff_id = staff_data[0]['id']
+            staff_id = staff_data[0]["id"]
             sql = f"SELECT user_id FROM {self.relation_table} WHERE staff_id = '{staff_id}' AND is_delete = 0"
             user_data = self.wecom_db.select(sql, pymysql.cursors.DictCursor)
             if not user_data:
                 logger.warning(f"staff[{wxid}] has no user")
                 continue
-            user_ids = tuple(user['user_id'] for user in user_data)
+            user_ids = tuple(user["user_id"] for user in user_data)
             sql = f"SELECT union_id FROM {self.user_table} WHERE id IN {str(user_ids)} AND union_id is not null"
             if tag_id:
                 sql += f" AND id in (SELECT distinct user_id FROM we_com_user_with_tag WHERE tag_id = {tag_id} and is_delete = 0)"
@@ -343,7 +657,7 @@ class MySQLUserRelationManager(UserRelationManager):
             if not user_data:
                 logger.warning(f"staff[{wxid}] users not found in wecom database")
                 continue
-            user_union_ids = tuple(user['union_id'] for user in user_data)
+            user_union_ids = tuple(user["union_id"] for user in user_data)
             batch_size = 500
             n_batches = (len(user_union_ids) + batch_size - 1) // batch_size
             agent_user_data = []
@@ -352,15 +666,17 @@ class MySQLUserRelationManager(UserRelationManager):
                 idx_end = min((i + 1) * batch_size, len(user_union_ids))
                 batch_union_ids = user_union_ids[idx_begin:idx_end]
                 sql = f"SELECT third_party_user_id, wxid FROM {self.agent_user_table} WHERE wxid IN {str(batch_union_ids)}"
-                batch_agent_user_data = self.agent_db.select(sql, pymysql.cursors.DictCursor)
+                batch_agent_user_data = self.agent_db.select(
+                    sql, pymysql.cursors.DictCursor
+                )
                 if len(agent_user_data) != len(batch_union_ids):
                     # logger.debug(f"staff[{wxid}] some users not found in agent database")
                     pass
                 agent_user_data.extend(batch_agent_user_data)
             staff_user_pairs = [
                 {
-                    'staff_id': agent_staff['third_party_user_id'],
-                    'user_id': agent_user['third_party_user_id']
+                    "staff_id": agent_staff["third_party_user_id"],
+                    "user_id": agent_user["third_party_user_id"],
                 }
                 for agent_user in agent_user_data
             ]
@@ -373,7 +689,7 @@ class MySQLUserRelationManager(UserRelationManager):
         if not user_data:
             logger.error(f"user[{user_id}] has no union id")
             return None
-        union_id = user_data[0]['wxid']
+        union_id = user_data[0]["wxid"]
         return union_id
 
     def get_user_tags(self, user_id: str) -> List[str]:
@@ -388,7 +704,7 @@ class MySQLUserRelationManager(UserRelationManager):
               and b.`tag_id` = c.id
               where a.union_id = '{union_id}' """
         tag_data = self.wecom_db.select(sql, pymysql.cursors.DictCursor)
-        tag_names = [tag['tag_name'] for tag in tag_data]
+        tag_names = [tag["tag_name"] for tag in tag_data]
         return tag_names
 
     def stop_user_daily_push(self, user_id: str) -> bool:
@@ -397,7 +713,7 @@ class MySQLUserRelationManager(UserRelationManager):
             if not union_id:
                 return False
             sql = f"UPDATE {self.user_table} SET group_msg_disabled = 1 WHERE union_id = %s"
-            rows = self.wecom_db.execute(sql, (union_id, ))
+            rows = self.wecom_db.execute(sql, (union_id,))
             if rows > 0:
                 return True
             else:
@@ -407,23 +723,26 @@ class MySQLUserRelationManager(UserRelationManager):
             return False
 
 
-if __name__ == '__main__':
+if __name__ == "__main__":
     config = configs.get()
-    user_db_config = config['storage']['user']
-    staff_db_config = config['storage']['staff']
-    user_manager = MySQLUserManager(user_db_config['mysql'], user_db_config['table'], staff_db_config['table'])
-    user_profile = user_manager.get_user_profile('7881301263964433')
+    user_db_config = config["storage"]["user"]
+    staff_db_config = config["storage"]["staff"]
+    user_manager = MySQLUserManager(
+        user_db_config["mysql"], user_db_config["table"], staff_db_config["table"]
+    )
+    user_profile = user_manager.get_user_profile("7881301263964433")
     print(user_profile)
 
-    wecom_db_config = config['storage']['user_relation']
+    wecom_db_config = config["storage"]["user_relation"]
     user_relation_manager = MySQLUserRelationManager(
-        user_db_config['mysql'], wecom_db_config['mysql'],
-        config['storage']['staff']['table'],
-        user_db_config['table'],
-        wecom_db_config['table']['staff'],
-        wecom_db_config['table']['relation'],
-        wecom_db_config['table']['user']
+        user_db_config["mysql"],
+        wecom_db_config["mysql"],
+        config["storage"]["staff"]["table"],
+        user_db_config["table"],
+        wecom_db_config["table"]["staff"],
+        wecom_db_config["table"]["relation"],
+        wecom_db_config["table"]["user"],
     )
     # all_staff_users = user_relation_manager.list_staff_users()
-    user_tags = user_relation_manager.get_user_tags('7881302078008656')
+    user_tags = user_relation_manager.get_user_tags("7881302078008656")
     print(user_tags)

pqai_agent_server/api_server.py

@@ -5,297 +5,152 @@
 import logging
 import werkzeug.exceptions
 from flask import Flask, request, jsonify
-from datetime import datetime
 from argparse import ArgumentParser
 
-from openai import OpenAI
-from pqai_agent.message import MessageType
 from pqai_agent import configs
-import json
+
 from pqai_agent import logging_service, chat_service, prompt_templates
-from pqai_agent.dialogue_manager import DialogueManager
 from pqai_agent.history_dialogue_service import HistoryDialogueService
-from pqai_agent.response_type_detector import ResponseTypeDetector
 from pqai_agent.user_manager import MySQLUserManager, MySQLUserRelationManager
-from pqai_agent.user_profile_extractor import UserProfileExtractor
+from pqai_agent_server.const import AgentApiConst
+from pqai_agent_server.utils import wrap_response, quit_human_intervention_status
+from pqai_agent_server.utils import (
+    run_extractor_prompt,
+    run_chat_prompt,
+    run_response_type_prompt,
+)
 
-app = Flask('agent_api_server')
+app = Flask("agent_api_server")
 logger = logging_service.logger
+const = AgentApiConst()
 
-def compose_openai_chat_messages_no_time(dialogue_history, multimodal=False):
-    messages = []
-    for entry in dialogue_history:
-        role = entry['role']
-        msg_type = entry.get('type', MessageType.TEXT)
-        fmt_time = DialogueManager.format_timestamp(entry['timestamp'])
-        if msg_type in (MessageType.IMAGE_GW, MessageType.IMAGE_QW, MessageType.GIF):
-            if multimodal:
-                messages.append({
-                    "role": role,
-                    "content": [
-                        {"type": "image_url", "image_url": {"url": entry["content"]}}
-                    ]
-                })
-            else:
-                logger.warning("Image in non-multimodal mode")
-                messages.append({
-                    "role": role,
-                    "content": "[图片]"
-                })
-        else:
-            messages.append({
-                "role": role,
-                "content": f'{entry["content"]}'
-            })
-    return messages
-
-def wrap_response(code, msg=None, data=None):
-    resp = {
-        'code': code,
-        'msg': msg
-    }
-    if code == 200 and not msg:
-        resp['msg'] = 'success'
-    if data:
-        resp['data'] = data
-    return jsonify(resp)
 
-@app.route('/api/listStaffs', methods=['GET'])
+@app.route("/api/listStaffs", methods=["GET"])
 def list_staffs():
     staff_data = app.user_relation_manager.list_staffs()
     return wrap_response(200, data=staff_data)
 
-@app.route('/api/getStaffProfile', methods=['GET'])
+
+@app.route("/api/getStaffProfile", methods=["GET"])
 def get_staff_profile():
-    staff_id = request.args['staff_id']
+    staff_id = request.args["staff_id"]
     profile = app.user_manager.get_staff_profile(staff_id)
     if not profile:
-        return wrap_response(404, msg='staff not found')
+        return wrap_response(404, msg="staff not found")
     else:
         return wrap_response(200, data=profile)
 
-@app.route('/api/getUserProfile', methods=['GET'])
+
+@app.route("/api/getUserProfile", methods=["GET"])
 def get_user_profile():
-    user_id = request.args['user_id']
+    user_id = request.args["user_id"]
     profile = app.user_manager.get_user_profile(user_id)
     if not profile:
-        resp = {
-            'code': 404,
-            'msg': 'user not found'
-        }
+        resp = {"code": 404, "msg": "user not found"}
     else:
-        resp = {
-            'code': 200,
-            'msg': 'success',
-            'data': profile
-        }
+        resp = {"code": 200, "msg": "success", "data": profile}
     return jsonify(resp)
 
-@app.route('/api/listUsers', methods=['GET'])
+
+@app.route("/api/listUsers", methods=["GET"])
 def list_users():
-    user_name = request.args.get('user_name', None)
-    user_union_id = request.args.get('user_union_id', None)
+    user_name = request.args.get("user_name", None)
+    user_union_id = request.args.get("user_union_id", None)
     if not user_name and not user_union_id:
-        resp = {
-            'code': 400,
-            'msg': 'user_name or user_union_id is required'
-        }
+        resp = {"code": 400, "msg": "user_name or user_union_id is required"}
         return jsonify(resp)
     data = app.user_manager.list_users(user_name=user_name, user_union_id=user_union_id)
-    return jsonify({'code': 200, 'data': data})
+    return jsonify({"code": 200, "data": data})
 
-@app.route('/api/getDialogueHistory', methods=['GET'])
+
+@app.route("/api/getDialogueHistory", methods=["GET"])
 def get_dialogue_history():
-    staff_id = request.args['staff_id']
-    user_id = request.args['user_id']
-    recent_minutes = int(request.args.get('recent_minutes', 1440))
-    dialogue_history = app.history_dialogue_service.get_dialogue_history(staff_id, user_id, recent_minutes)
-    return jsonify({'code': 200, 'data': dialogue_history})
+    staff_id = request.args["staff_id"]
+    user_id = request.args["user_id"]
+    recent_minutes = int(request.args.get("recent_minutes", 1440))
+    dialogue_history = app.history_dialogue_service.get_dialogue_history(
+        staff_id, user_id, recent_minutes
+    )
+    return jsonify({"code": 200, "data": dialogue_history})
 
-@app.route('/api/listModels', methods=['GET'])
+
+@app.route("/api/listModels", methods=["GET"])
 def list_models():
     models = [
         {
-            'model_type': 'openai_compatible',
-            'model_name': chat_service.VOLCENGINE_MODEL_DEEPSEEK_V3,
-            'display_name': 'DeepSeek V3 on 火山'
+            "model_type": "openai_compatible",
+            "model_name": chat_service.VOLCENGINE_MODEL_DEEPSEEK_V3,
+            "display_name": "DeepSeek V3 on 火山",
         },
         {
-            'model_type': 'openai_compatible',
-            'model_name': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
-            'display_name': '豆包Pro 32K'
+            "model_type": "openai_compatible",
+            "model_name": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
+            "display_name": "豆包Pro 32K",
         },
         {
-            'model_type': 'openai_compatible',
-            'model_name': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
-            'display_name': '豆包Pro 1.5'
+            "model_type": "openai_compatible",
+            "model_name": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
+            "display_name": "豆包Pro 1.5",
         },
         {
-            'model_type': 'openai_compatible',
-            'model_name': chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH,
-            'display_name': 'DeepSeek V3联网 on 火山'
+            "model_type": "openai_compatible",
+            "model_name": chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH,
+            "display_name": "DeepSeek V3联网 on 火山",
         },
         {
-            'model_type': 'openai_compatible',
-            'model_name': chat_service.VOLCENGINE_MODEL_DOUBAO_1_5_VISION_PRO,
-            'display_name': '豆包1.5视觉理解Pro'
+            "model_type": "openai_compatible",
+            "model_name": chat_service.VOLCENGINE_MODEL_DOUBAO_1_5_VISION_PRO,
+            "display_name": "豆包1.5视觉理解Pro",
         },
     ]
     return wrap_response(200, data=models)
 
-@app.route('/api/listScenes', methods=['GET'])
+
+@app.route("/api/listScenes", methods=["GET"])
 def list_scenes():
     scenes = [
-        {'scene': 'greeting', 'display_name': '问候'},
-        {'scene': 'chitchat', 'display_name': '闲聊'},
-        {'scene': 'profile_extractor', 'display_name': '画像提取'},
-        {'scene': 'response_type_detector', 'display_name': '回复模态判断'},
-        {'scene': 'custom_debugging', 'display_name': '自定义调试场景'}
+        {"scene": "greeting", "display_name": "问候"},
+        {"scene": "chitchat", "display_name": "闲聊"},
+        {"scene": "profile_extractor", "display_name": "画像提取"},
+        {"scene": "response_type_detector", "display_name": "回复模态判断"},
+        {"scene": "custom_debugging", "display_name": "自定义调试场景"},
     ]
     return wrap_response(200, data=scenes)
 
-@app.route('/api/getBasePrompt', methods=['GET'])
+
+@app.route("/api/getBasePrompt", methods=["GET"])
 def get_base_prompt():
-    scene = request.args['scene']
+    scene = request.args["scene"]
     prompt_map = {
-        'greeting': prompt_templates.GENERAL_GREETING_PROMPT,
-        'chitchat': prompt_templates.CHITCHAT_PROMPT_COZE,
-        'profile_extractor': prompt_templates.USER_PROFILE_EXTRACT_PROMPT,
-        'response_type_detector': prompt_templates.RESPONSE_TYPE_DETECT_PROMPT,
-        'custom_debugging': '',
+        "greeting": prompt_templates.GENERAL_GREETING_PROMPT,
+        "chitchat": prompt_templates.CHITCHAT_PROMPT_COZE,
+        "profile_extractor": prompt_templates.USER_PROFILE_EXTRACT_PROMPT,
+        "response_type_detector": prompt_templates.RESPONSE_TYPE_DETECT_PROMPT,
+        "custom_debugging": "",
     }
     model_map = {
-        'greeting': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
-        'chitchat': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
-        'profile_extractor': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
-        'response_type_detector': chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
-        'custom_debugging': chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH
+        "greeting": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
+        "chitchat": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
+        "profile_extractor": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
+        "response_type_detector": chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
+        "custom_debugging": chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH,
     }
     if scene not in prompt_map:
-        return wrap_response(404, msg='scene not found')
-    data = {
-        'model_name': model_map[scene],
-        'content': prompt_map[scene]
-    }
+        return wrap_response(404, msg="scene not found")
+    data = {"model_name": model_map[scene], "content": prompt_map[scene]}
     return wrap_response(200, data=data)
 
-def run_openai_chat(messages, model_name, **kwargs):
-    volcengine_models = [
-        chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
-        chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
-        chat_service.VOLCENGINE_MODEL_DOUBAO_1_5_VISION_PRO,
-        chat_service.VOLCENGINE_MODEL_DEEPSEEK_V3
-    ]
-    deepseek_models = [
-        chat_service.DEEPSEEK_CHAT_MODEL,
-    ]
-    volcengine_bots = [
-        chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH,
-    ]
-    if model_name in volcengine_models:
-        llm_client = OpenAI(api_key=chat_service.VOLCENGINE_API_TOKEN, base_url=chat_service.VOLCENGINE_BASE_URL)
-    elif model_name in volcengine_bots:
-        llm_client = OpenAI(api_key=chat_service.VOLCENGINE_API_TOKEN, base_url=chat_service.VOLCENGINE_BOT_BASE_URL)
-    elif model_name in deepseek_models:
-        llm_client = OpenAI(api_key=chat_service.DEEPSEEK_API_TOKEN, base_url=chat_service.DEEPSEEK_BASE_URL)
-    else:
-        raise Exception('model not supported')
-    response = llm_client.chat.completions.create(
-        messages=messages, model=model_name, **kwargs)
-    logger.debug(response)
-    return response
-
-def run_extractor_prompt(req_data):
-    prompt = req_data['prompt']
-    user_profile = req_data['user_profile']
-    staff_profile = req_data['staff_profile']
-    dialogue_history = req_data['dialogue_history']
-    model_name = req_data['model_name']
-    prompt_context = {**staff_profile,
-                      **user_profile,
-                      'dialogue_history': UserProfileExtractor.compose_dialogue(dialogue_history)}
-    prompt = prompt.format(**prompt_context)
-    messages = [
-        {"role": "system", "content": '你是一个专业的用户画像分析助手。'},
-        {"role": "user", "content": prompt}
-    ]
-    tools = [UserProfileExtractor.get_extraction_function()]
-    response = run_openai_chat(messages, model_name, tools=tools, temperature=0)
-    tool_calls = response.choices[0].message.tool_calls
-    if tool_calls:
-        function_call = tool_calls[0]
-        if function_call.function.name == 'update_user_profile':
-            profile_info = json.loads(function_call.function.arguments)
-            return {k: v for k, v in profile_info.items() if v}
-        else:
-            logger.error("llm does not return update_user_profile")
-            return {}
-    else:
-        return {}
-
-def run_chat_prompt(req_data):
-    prompt = req_data['prompt']
-    staff_profile = req_data.get('staff_profile', {})
-    user_profile = req_data.get('user_profile', {})
-    dialogue_history = req_data.get('dialogue_history', [])
-    model_name = req_data['model_name']
-    current_timestamp = req_data['current_timestamp'] / 1000
-    prompt_context = {**staff_profile, **user_profile}
-    current_hour = datetime.fromtimestamp(current_timestamp).hour
-    prompt_context['last_interaction_interval'] = 0
-    prompt_context['current_time_period'] = DialogueManager.get_time_context(current_hour)
-    prompt_context['current_hour'] = current_hour
-    prompt_context['if_first_interaction'] = False if dialogue_history else True
-    last_message = dialogue_history[-1] if dialogue_history else {'role': 'assistant'}
-    prompt_context['if_active_greeting'] = False if last_message['role'] == 'user' else True
-
-    current_time_str = datetime.fromtimestamp(current_timestamp).strftime('%Y-%m-%d %H:%M:%S')
-    system_prompt = {
-        'role': 'system',
-        'content': prompt.format(**prompt_context)
-    }
-    messages = [system_prompt]
-    if req_data['scene'] == 'custom_debugging':
-        messages.extend(compose_openai_chat_messages_no_time(dialogue_history))
-        if '头像' in system_prompt['content']:
-            messages.append({
-                "role": 'user',
-                "content": [
-                    {"type": "image_url", "image_url": {"url": user_profile['avatar']}}
-                ]
-            })
-    else:
-        messages.extend(DialogueManager.compose_chat_messages_openai_compatible(dialogue_history, current_time_str))
-    return run_openai_chat(messages, model_name, temperature=1, top_p=0.7, max_tokens=1024)
-
-def run_response_type_prompt(req_data):
-    prompt = req_data['prompt']
-    dialogue_history = req_data['dialogue_history']
-    model_name = req_data['model_name']
-
-    composed_dialogue = ResponseTypeDetector.compose_dialogue(dialogue_history[:-1])
-    next_message = DialogueManager.format_dialogue_content(dialogue_history[-1])
-    prompt = prompt.format(
-        dialogue_history=composed_dialogue,
-        message=next_message
-    )
-    messages = [
-        {'role': 'system', 'content': '你是一个专业的智能助手'},
-        {'role': 'user', 'content': prompt}
-    ]
-    return run_openai_chat(messages, model_name,temperature=0.2, max_tokens=128)
 
-
-@app.route('/api/runPrompt', methods=['POST'])
+@app.route("/api/runPrompt", methods=["POST"])
 def run_prompt():
     try:
         req_data = request.json
         logger.debug(req_data)
-        scene = req_data['scene']
-        if scene == 'profile_extractor':
+        scene = req_data["scene"]
+        if scene == "profile_extractor":
             response = run_extractor_prompt(req_data)
             return wrap_response(200, data=response)
-        elif scene == 'response_type_detector':
+        elif scene == "response_type_detector":
             response = run_response_type_prompt(req_data)
             return wrap_response(200, data=response.choices[0].message.content)
         else:
@@ -303,43 +158,144 @@ def run_prompt():
             return wrap_response(200, data=response.choices[0].message.content)
     except Exception as e:
         logger.error(e)
-        return wrap_response(500, msg='Error: {}'.format(e))
+        return wrap_response(500, msg="Error: {}".format(e))
+
+
+@app.route("/api/healthCheck", methods=["GET"])
+def health_check():
+    return wrap_response(200, msg="OK")
+
+
+@app.route("/api/getStaffSessionSummary", methods=["GET"])
+def get_staff_session_summary():
+    staff_id = request.args.get("staff_id")
+    status = request.args.get("status", const.DEFAULT_STAFF_STATUS)
+    page_id = request.args.get("page_id", const.DEFAULT_PAGE_ID)
+    page_size = request.args.get("page_size", const.DEFAULT_PAGE_SIZE)
+
+    # check params
+    try:
+        page_id = int(page_id)
+        page_size = int(page_size)
+        status = int(status)
+    except Exception as e:
+        return wrap_response(404, msg="Invalid parameter: {}".format(e))
+
+    staff_session_summary = app.user_manager.get_staff_sessions_summary_v1(
+        staff_id, page_id, page_size, status
+    )
+
+    if not staff_session_summary:
+        return wrap_response(404, msg="staff not found")
+    else:
+        return wrap_response(200, data=staff_session_summary)
+
+
+@app.route("/api/getStaffSessionList", methods=["GET"])
+def get_staff_session_list():
+    staff_id = request.args.get("staff_id")
+    if not staff_id:
+        return wrap_response(404, msg="staff_id is required")
+
+    page_size = request.args.get("page_size", const.DEFAULT_PAGE_SIZE)
+    page_id = request.args.get("page_id", const.DEFAULT_PAGE_ID)
+    staff_session_list = app.user_manager.get_staff_session_list_v1(
+        staff_id, page_id, page_size
+    )
+    if not staff_session_list:
+        return wrap_response(404, msg="staff not found")
+
+    return wrap_response(200, data=staff_session_list)
+
+
+@app.route("/api/getStaffList", methods=["GET"])
+def get_staff_list():
+    page_size = request.args.get("page_size", const.DEFAULT_PAGE_SIZE)
+    page_id = request.args.get("page_id", const.DEFAULT_PAGE_ID)
+    staff_list = app.user_manager.get_staff_list(page_id, page_size)
+    if not staff_list:
+        return wrap_response(404, msg="staff not found")
+    return wrap_response(200, data=staff_list)
+
+
+@app.route("/api/getConversationList", methods=["GET"])
+def get_conversation_list():
+    """
+    获取staff && customer的 私聊对话列表
+    :return:
+    """
+    staff_id = request.args.get("staff_id")
+    customer_id = request.args.get("customer_id")
+    if not staff_id or not customer_id:
+        return wrap_response(404, msg="staff_id and customer_id are required")
+
+    page = request.args.get("page")
+    response = app.user_manager.get_conversation_list_v1(staff_id, customer_id, page, const.DEFAULT_CONVERSATION_SIZE)
+    return wrap_response(200, data=response)
+
+
+@app.route("/api/quitHumanInterventionStatus", methods=["GET"])
+def quit_human_interventions_status():
+    """
+    退出人工介入状态
+    :return:
+    """
+    staff_id = request.args.get("staff_id")
+    customer_id = request.args.get("customer_id")
+    # 测试环境： staff_id 强制等于1688854492669990
+    staff_id = 1688854492669990
+    if not customer_id or not staff_id:
+        return wrap_response(404, msg="user_id and staff_id are required")
+    response = quit_human_intervention_status(customer_id, staff_id)
+
+    return wrap_response(200, data=response)
+
+
+@app.route("/api/sendMessage", methods=["POST"])
+def send_message():
+    return wrap_response(200, msg="暂不实现功能")
+
 
 @app.errorhandler(werkzeug.exceptions.BadRequest)
 def handle_bad_request(e):
     logger.error(e)
-    return wrap_response(400, msg='Bad Request: {}'.format(e.description))
+    return wrap_response(400, msg="Bad Request: {}".format(e.description))
 
 
-if __name__ == '__main__':
+if __name__ == "__main__":
     parser = ArgumentParser()
-    parser.add_argument('--prod', action='store_true')
-    parser.add_argument('--host', default='127.0.0.1')
-    parser.add_argument('--port', type=int, default=8083)
-    parser.add_argument('--log-level', default='INFO')
+    parser.add_argument("--prod", action="store_true")
+    parser.add_argument("--host", default="127.0.0.1")
+    parser.add_argument("--port", type=int, default=8083)
+    parser.add_argument("--log-level", default="INFO")
     args = parser.parse_args()
 
     config = configs.get()
     logging_level = logging.getLevelName(args.log_level)
-    logging_service.setup_root_logger(level=logging_level, logfile_name='agent_api_server.log')
+    logging_service.setup_root_logger(
+        level=logging_level, logfile_name="agent_api_server.log"
+    )
 
-    user_db_config = config['storage']['user']
-    staff_db_config = config['storage']['staff']
-    user_manager = MySQLUserManager(user_db_config['mysql'], user_db_config['table'], staff_db_config['table'])
+    user_db_config = config["storage"]["user"]
+    staff_db_config = config["storage"]["staff"]
+    user_manager = MySQLUserManager(
+        user_db_config["mysql"], user_db_config["table"], staff_db_config["table"]
+    )
     app.user_manager = user_manager
 
-    wecom_db_config = config['storage']['user_relation']
+    wecom_db_config = config["storage"]["user_relation"]
     user_relation_manager = MySQLUserRelationManager(
-        user_db_config['mysql'], wecom_db_config['mysql'],
-        config['storage']['staff']['table'],
-        user_db_config['table'],
-        wecom_db_config['table']['staff'],
-        wecom_db_config['table']['relation'],
-        wecom_db_config['table']['user']
+        user_db_config["mysql"],
+        wecom_db_config["mysql"],
+        config["storage"]["staff"]["table"],
+        user_db_config["table"],
+        wecom_db_config["table"]["staff"],
+        wecom_db_config["table"]["relation"],
+        wecom_db_config["table"]["user"],
     )
     app.user_relation_manager = user_relation_manager
     app.history_dialogue_service = HistoryDialogueService(
-        config['storage']['history_dialogue']['api_base_url']
+        config["storage"]["history_dialogue"]["api_base_url"]
     )
 
     app.run(debug=not args.prod, host=args.host, port=args.port)

pqai_agent_server/const.py

@@ -0,0 +1,7 @@
+class AgentApiConst:
+    DEFAULT_STAFF_STATUS = 1
+
+    DEFAULT_PAGE_ID = 1
+    DEFAULT_PAGE_SIZE = 10
+
+    DEFAULT_CONVERSATION_SIZE = 20

pqai_agent_server/utils.py

@@ -0,0 +1,191 @@
+import json
+
+import requests
+from flask import jsonify
+from datetime import datetime
+
+from openai import OpenAI
+
+from pqai_agent import logging_service, chat_service
+from pqai_agent.dialogue_manager import DialogueManager
+from pqai_agent.message import MessageType
+from pqai_agent.response_type_detector import ResponseTypeDetector
+from pqai_agent.user_profile_extractor import UserProfileExtractor
+
+logger = logging_service.logger
+
+
+def wrap_response(code, msg=None, data=None):
+    resp = {"code": code, "msg": msg}
+    if code == 200 and not msg:
+        resp["msg"] = "success"
+    if data:
+        resp["data"] = data
+    return jsonify(resp)
+
+
+def compose_openai_chat_messages_no_time(dialogue_history, multimodal=False):
+    messages = []
+    for entry in dialogue_history:
+        role = entry["role"]
+        msg_type = entry.get("type", MessageType.TEXT)
+        fmt_time = DialogueManager.format_timestamp(entry["timestamp"])
+        if msg_type in (MessageType.IMAGE_GW, MessageType.IMAGE_QW, MessageType.GIF):
+            if multimodal:
+                messages.append(
+                    {
+                        "role": role,
+                        "content": [
+                            {
+                                "type": "image_url",
+                                "image_url": {"url": entry["content"]},
+                            }
+                        ],
+                    }
+                )
+            else:
+                logger.warning("Image in non-multimodal mode")
+                messages.append({"role": role, "content": "[图片]"})
+        else:
+            messages.append({"role": role, "content": f'{entry["content"]}'})
+    return messages
+
+
+def run_openai_chat(messages, model_name, **kwargs):
+    volcengine_models = [
+        chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_32K,
+        chat_service.VOLCENGINE_MODEL_DOUBAO_PRO_1_5,
+        chat_service.VOLCENGINE_MODEL_DOUBAO_1_5_VISION_PRO,
+        chat_service.VOLCENGINE_MODEL_DEEPSEEK_V3,
+    ]
+    deepseek_models = [
+        chat_service.DEEPSEEK_CHAT_MODEL,
+    ]
+    volcengine_bots = [
+        chat_service.VOLCENGINE_BOT_DEEPSEEK_V3_SEARCH,
+    ]
+    if model_name in volcengine_models:
+        llm_client = OpenAI(
+            api_key=chat_service.VOLCENGINE_API_TOKEN,
+            base_url=chat_service.VOLCENGINE_BASE_URL,
+        )
+    elif model_name in volcengine_bots:
+        llm_client = OpenAI(
+            api_key=chat_service.VOLCENGINE_API_TOKEN,
+            base_url=chat_service.VOLCENGINE_BOT_BASE_URL,
+        )
+    elif model_name in deepseek_models:
+        llm_client = OpenAI(
+            api_key=chat_service.DEEPSEEK_API_TOKEN,
+            base_url=chat_service.DEEPSEEK_BASE_URL,
+        )
+    else:
+        raise Exception("model not supported")
+    response = llm_client.chat.completions.create(
+        messages=messages, model=model_name, **kwargs
+    )
+    logger.debug(response)
+    return response
+
+
+def run_extractor_prompt(req_data):
+    prompt = req_data["prompt"]
+    user_profile = req_data["user_profile"]
+    staff_profile = req_data["staff_profile"]
+    dialogue_history = req_data["dialogue_history"]
+    model_name = req_data["model_name"]
+    prompt_context = {
+        **staff_profile,
+        **user_profile,
+        "dialogue_history": UserProfileExtractor.compose_dialogue(dialogue_history),
+    }
+    prompt = prompt.format(**prompt_context)
+    messages = [
+        {"role": "system", "content": "你是一个专业的用户画像分析助手。"},
+        {"role": "user", "content": prompt},
+    ]
+    tools = [UserProfileExtractor.get_extraction_function()]
+    response = run_openai_chat(messages, model_name, tools=tools, temperature=0)
+    tool_calls = response.choices[0].message.tool_calls
+    if tool_calls:
+        function_call = tool_calls[0]
+        if function_call.function.name == "update_user_profile":
+            profile_info = json.loads(function_call.function.arguments)
+            return {k: v for k, v in profile_info.items() if v}
+        else:
+            logger.error("llm does not return update_user_profile")
+            return {}
+    else:
+        return {}
+
+
+def run_chat_prompt(req_data):
+    prompt = req_data["prompt"]
+    staff_profile = req_data.get("staff_profile", {})
+    user_profile = req_data.get("user_profile", {})
+    dialogue_history = req_data.get("dialogue_history", [])
+    model_name = req_data["model_name"]
+    current_timestamp = req_data["current_timestamp"] / 1000
+    prompt_context = {**staff_profile, **user_profile}
+    current_hour = datetime.fromtimestamp(current_timestamp).hour
+    prompt_context["last_interaction_interval"] = 0
+    prompt_context["current_time_period"] = DialogueManager.get_time_context(
+        current_hour
+    )
+    prompt_context["current_hour"] = current_hour
+    prompt_context["if_first_interaction"] = False if dialogue_history else True
+    last_message = dialogue_history[-1] if dialogue_history else {"role": "assistant"}
+    prompt_context["if_active_greeting"] = (
+        False if last_message["role"] == "user" else True
+    )
+
+    current_time_str = datetime.fromtimestamp(current_timestamp).strftime(
+        "%Y-%m-%d %H:%M:%S"
+    )
+    system_prompt = {"role": "system", "content": prompt.format(**prompt_context)}
+    messages = [system_prompt]
+    if req_data["scene"] == "custom_debugging":
+        messages.extend(compose_openai_chat_messages_no_time(dialogue_history))
+        if "头像" in system_prompt["content"]:
+            messages.append(
+                {
+                    "role": "user",
+                    "content": [
+                        {
+                            "type": "image_url",
+                            "image_url": {"url": user_profile["avatar"]},
+                        }
+                    ],
+                }
+            )
+    else:
+        messages.extend(
+            DialogueManager.compose_chat_messages_openai_compatible(
+                dialogue_history, current_time_str
+            )
+        )
+    return run_openai_chat(
+        messages, model_name, temperature=1, top_p=0.7, max_tokens=1024
+    )
+
+
+def run_response_type_prompt(req_data):
+    prompt = req_data["prompt"]
+    dialogue_history = req_data["dialogue_history"]
+    model_name = req_data["model_name"]
+
+    composed_dialogue = ResponseTypeDetector.compose_dialogue(dialogue_history[:-1])
+    next_message = DialogueManager.format_dialogue_content(dialogue_history[-1])
+    prompt = prompt.format(dialogue_history=composed_dialogue, message=next_message)
+    messages = [
+        {"role": "system", "content": "你是一个专业的智能助手"},
+        {"role": "user", "content": prompt},
+    ]
+    return run_openai_chat(messages, model_name, temperature=0.2, max_tokens=128)
+
+
+def quit_human_intervention_status(user_id, staff_id):
+    url = f"http://ai-wechat-hook-internal.piaoquantv.com/manage/insertEvent?sender={user_id}&receiver={staff_id}&type=103&content=SYSTEM"
+    response = requests.get(url, timeout=20)
+    return response.json()
+

requirements.txt

@@ -54,7 +54,6 @@ pyapollos~=0.1.5
 Werkzeug~=3.1.3
 Flask~=3.1.0
 jsonschema~=4.23.0
-pqai_agent~=0.1.0
 numpy~=2.2.5
 pillow~=11.2.1
 json5~=0.12.0